Frequently Asked Questions
Everything you need to know about shopping with Home Decor Lo.
What is the typical shipping timeline for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture pieces, delivery may take 10-14 business days as we use specialized carriers to ensure your items arrive safely.
What is your return policy for home accessories?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized decor items are non-refundable.
Do you offer international shipping?
Currently, Home Decor Lo ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track the status of my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm for larger purchases.
Are your products handmade or mass-produced?
We curate a mix of artisanal, handmade pieces from global craftsmen and high-quality manufactured goods. Each product page specifies the origin and craftsmanship details of the item.